Refund Policy

1. Our Commitment to You

At EffetPro, we stand behind the quality of our Wedding LUTs Master Collection. We want you to be completely satisfied with your purchase. That's why we offer a 30-day money-back guarantee — no questions asked.

If you're not happy with your purchase for any reason, we'll refund you in full. Your satisfaction is our priority.

2. 30-Day Money-Back Guarantee

2.1 How It Works

You have 30 days from the date of purchase to request a full refund if:

• The LUTs don't meet your expectations
• You're not satisfied with the quality or results
• You encounter technical issues that cannot be resolved
• You simply change your mind

2.2 No Questions Asked

We believe in making refunds simple and hassle-free. You don't need to provide a lengthy explanation or justify your decision. If you're not happy, we'll process your refund promptly.

3. How to Request a Refund

3.1 Contact Us

To request a refund, send an email to:contact@effetpro.com

Please include the following information in your email:

• Subject line: "Refund Request"
• Your name (as it appears on the purchase)
• Email address used for the purchase
• Purchase date (if you have it)
• Brief reason (optional, but helpful for us to improve)

3.2 Processing Time

Once we receive your refund request, we will:

• Respond within 24-48 hours to confirm receipt of your request
• Process the refund within 3-5 business days
• Send you a confirmation email once the refund is issued

3.3 Refund Method

Refunds are issued to the original payment method used for the purchase through our payment processor (Stripe, PayPal, or other gateway used at checkout). Depending on your bank or credit card provider, it may take an additional 5-10 business days for the refund to appear on your statement.

Important: Refund processing times are determined by your payment provider and financial institution. While we process refunds within 3-5 business days, we cannot control how long your bank takes to credit your account.

4. Digital Product Considerations

4.1 Instant Download

Because this is a digital product with instant download, you will receive access to all files immediately after purchase. Even if you request a refund, you will have already downloaded the Product.

4.2 Fair Use Policy

We trust our customers to act in good faith. If you download the Product and request a refund, we expect that you will:

• Delete all downloaded files from your devices
• Not continue to use the LUTs, presets, or music tracks after receiving a refund
• Not redistribute or share the files with others

We reserve the right to refuse refunds or ban accounts that repeatedly purchase, download, and refund products in a pattern that suggests abuse of our refund policy.

5. What Happens After a Refund

5.1 Access Revocation

Once a refund is issued, your access to the Product will be revoked. This includes:

• Download links will be deactivated
• Future product updates will not be sent to you
• Customer support for the Product will no longer be available

5.2 License Termination

Your commercial and personal usage license for the LUTs, presets, and music tracks will be terminated upon refund. You are no longer authorized to use these assets in any projects.

6. Exceptions & Limitations

6.1 Time Limit

Refund requests must be made within 30 days of the original purchase date. Requests made after this period will be evaluated on a case-by-case basis but are generally not eligible for a refund.

6.2 Chargebacks & Payment Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us, we will not be able to assist you with a resolution.

Please contact us first atcontact@effetpro.com. We will work with you to resolve the issue quickly and fairly.

Chargebacks initiated without prior contact may result in:

• Immediate revocation of product access and license termination
• Termination of your account
• Restriction from future purchases
• Chargeback fees and legal costs may be pursued
• Reporting to fraud prevention networks

Payment Gateway Disputes: If you see an unfamiliar charge from Stripe, PayPal, or another payment processor on your statement, please contact us first. We can verify the transaction and provide receipts to help you identify the charge.

6.3 Abuse Prevention

We reserve the right to refuse refunds in cases of suspected fraud or abuse, including but not limited to:

• Multiple purchases and refunds of the same product
• Evidence of file sharing or redistribution after purchase
• Fraudulent payment information or stolen credit cards

7. Technical Issues & Support

7.1 Before Requesting a Refund

If you're experiencing technical difficulties with the Product, please contact our support team before requesting a refund. We're here to help and can often resolve issues quickly.

Common issues we can help with:

• Installation problems (importing LUTs into Premiere, Lightroom, etc.)
• Compatibility questions (software versions, file formats)
• Download link issues or file access
• Best practices for using LUTs with specific cameras or footage

7.2 Contact Support

Email us atcontact@effetpro.com and we'll respond within 24-48 hours with a solution.

8. Partial Refunds

We do not offer partial refunds for individual components of the Wedding LUTs Master Collection (e.g., just the music tracks or just the Lightroom presets). The Product is sold as a complete package.

If you're only interested in certain parts of the collection, please contact us before purchasing to discuss your needs.

9. One-Time Purchase Clarification

The EffetPro Wedding LUTs Master Collection is a one-time purchase with lifetime access. There are no recurring charges or subscription fees.

If you see an unexpected charge on your statement, please contact us immediately atcontact@effetpro.com.

10. Currency & Refund Amounts

Prices are listed in USD. If you paid in a different currency, the refund amount will be calculated based on the exchange rate at the time of the refund, which may differ from the rate at the time of purchase.

Any currency conversion fees charged by your bank, payment provider (Stripe, PayPal, etc.), or financial institution are not refundable and are outside of our control.

Payment Gateway Fees: Payment processing fees charged by Stripe, PayPal, or other payment gateways may not be fully recoverable and are subject to the payment processor's refund policies.

11. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to this page. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Your purchase is subject to the Refund Policy in effect at the time of purchase.

12. Contact Us

For refund requests, technical support, or questions about this Refund Policy, please contact us:

We typically respond to all inquiries within 24-48 hours during business days (Monday-Friday).

13. Payment Processor Information

All payments and refunds are processed through Stripe, a secure, PCI-compliant payment processor.

When you see a charge on your credit card statement, it may appear as:

• "EffetPro" or "EFFETPRO"
• "Stripe" or "STRIPE*"

If you have questions about a charge or need help identifying a transaction, please contact us atcontact@effetpro.com.

Refund Processing: When we issue a refund, it is processed through the same payment gateway you used for your original purchase. The refund will appear as a credit from Stripe, PayPal, or the respective payment processor.

14. Summary